Refund and Returns Policy

Shipping Policy Overview

Hong Kong Jiu Xin Enterprise Limited ships clothing orders to destinations served by available carriers. Shipping timelines depend on destination, carrier, selected service, customs processing, and external conditions. Hong Kong Jiu Xin Enterprise Limited does not guarantee rapid delivery times. Tracking information is provided when the carrier makes it available. The buyer must provide a complete and accurate shipping address. Delivery is considered complete when the carrier records the package as delivered to the address provided.

14-Day No-Reason Refund Policy

The buyer may request a no-reason refund within exactly 14 calendar days from the date of delivery. This period is strict. The buyer does not need to provide a reason for the return. To qualify, clothing items must be unused, unworn, unwashed, and in original packaging. All original tags, labels, and accessories must be present. The buyer must provide proof of purchase. Hong Kong Jiu Xin Enterprise Limited may inspect returned items. If an item does not meet the condition requirements, the return may be rejected. Requests received after the 14-day period are not eligible for a no-reason refund. Refund arrival time is at least 14 calendar days from the date Hong Kong Jiu Xin Enterprise Limited approves the return.

Return Shipping Costs

The buyer completely bears all return shipping costs. Hong Kong Jiu Xin Enterprise Limited does not reimburse return shipping costs. The buyer must pay all return shipping charges. The buyer should use a trackable shipping service. Hong Kong Jiu Xin Enterprise Limited is not responsible for returns that are lost, delayed, or damaged in transit. Original shipping fees are not refunded unless required by local law. The buyer completely bears the risk of return shipping until the returned item is received by Hong Kong Jiu Xin Enterprise Limited.

Step-by-Step Return Process

Step 1: The buyer contacts Hong Kong Jiu Xin Enterprise Limited at [email protected] within exactly 14 calendar days from delivery. The message must include the order number, item details, and proof of purchase. A reason is optional.

Step 2: Hong Kong Jiu Xin Enterprise Limited reviews the request and provides return instructions if eligible.

Step 3: The buyer packs the clothing items securely. Items must be unused, unworn, unwashed, and in original packaging with all tags, labels, and accessories.

Step 4: The buyer ships the return package to the provided return address. The recipient must be Hong Kong Jiu Xin Enterprise Limited, the contact phone is +852 4440 8888, and the specific return address is ROOM 704, 7/F, TOWER A, NEW MANDARIN PLAZA 14 SCIENCE MUSEUM ROAD TSIM SHA TSUI EAST KOWLOON.

Step 5: The buyer sends the tracking number to [email protected]. The buyer completely bears all return shipping costs.

Step 6: Hong Kong Jiu Xin Enterprise Limited inspects the returned items after receipt. The inspection verifies condition, completeness, and eligibility.

Step 7: If approved, Hong Kong Jiu Xin Enterprise Limited processes the refund to the original payment method. Refund arrival time is at least 14 calendar days from approval.

Refund Timing and Payment Methods

Refunds are issued to the original payment method. Refund arrival time is at least 14 calendar days from the date Hong Kong Jiu Xin Enterprise Limited approves the return. PayPal refunds take at least 14 calendar days to arrive. In some regions, local laws require up to 30 calendar days for PayPal refunds to arrive. The buyer must allow the full applicable period. Payment providers may add processing time. Hong Kong Jiu Xin Enterprise Limited does not control payment provider delays. If a payment method cannot receive a refund, Hong Kong Jiu Xin Enterprise Limited may issue the refund through another lawful method. Currency conversion fees, bank fees, and payment provider fees are not refunded unless required by local law.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period is strict and matches the Terms of Service. The buyer must contact Hong Kong Jiu Xin Enterprise Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, proof of purchase, clear photographs of the damage or defect, and a description of the issue. The buyer must not return the damaged or defective item before receiving instructions from Hong Kong Jiu Xin Enterprise Limited. If the claim is approved, Hong Kong Jiu Xin Enterprise Limited may provide a replacement, repair, or refund. If the claim is not submitted within exactly 7 days of receipt, the claim may be denied. This damaged goods policy must perfectly match the Terms of Service.

Non-Returnable and Ineligible Items

Items that are not unused, not unworn, not unwashed, or not in original packaging are not eligible for a no-reason refund. Items with missing original tags, labels, or accessories are not eligible. Items that show signs of wear, alteration, damage from customer use, or improper care are not eligible. Items returned after the 14-day no-reason refund period are not eligible. Items without proof of purchase are not eligible. Items that fail inspection are not eligible. Hong Kong Jiu Xin Enterprise Limited may reject a return that does not meet these conditions. The buyer completely bears all return shipping costs for ineligible returns. The buyer must contact [email protected] with questions about eligibility before shipping a return.

Return Address and Contact Information

The recipient must be Hong Kong Jiu Xin Enterprise Limited, the contact phone is +852 4440 8888, and the specific return address is ROOM 704, 7/F, TOWER A, NEW MANDARIN PLAZA 14 SCIENCE MUSEUM ROAD TSIM SHA TSUI EAST KOWLOON. The buyer must use this exact return address. The buyer must include the order number inside the return package. The buyer must send the tracking number to [email protected].

Policy Acceptance and Legal Compliance

By placing an order with Hong Kong Jiu Xin Enterprise Limited, the buyer accepts this Shipping and Returns document. This document is part of the Terms of Service. If a local law provides a longer refund period, a longer cancellation right, or a different damaged goods claim period, the local law prevails to the extent required. The buyer must comply with all applicable laws when returning clothing items. Hong Kong Jiu Xin Enterprise Limited may update this document without prior notice. The buyer must review the current version before requesting a return. The buyer may contact Hong Kong Jiu Xin Enterprise Limited at [email protected] or +852 4440 8888 for written clarification.